Userreport was founded in 2010 in Copenhagen, Denmark. We have offices around the world and we have been busy building a tool that helps thousands of websites to collect and analyze feedback from their users.
Our goal was to build a easy-to-use platform that will allow you to collect and analyse data about your users behavior, likes and dislikes in a few minutes.
We believe that feedback is very important in order to improve and develop a website and we actually love getting feedback from our own users. Our philosophy is that we want to hear every detail about what they love, hate, or is missing on our website.
But unfortunately feedback is very often not that easy to gather. A large number of your users would probably give you a lot of feedback when they’re experiencing an problem or have suggestions if it was easy to do so. But very often they have to spend a lot of time in order to search through your website to find a contact form and write you a nice e-mail. It makes most users give up in advance, UserReport had made it easy to collect user feedback.
But why even bother?
We believe that Feedback from your users is extremely important in order to be able to improve your website or your products. We believe in data-driven decision making. The way to win arguments is to bring data to bear. In our company you never start an analysis with a sentence like; “I feel like our users are having problems performing task XYZ”, instead you have to do your homework and bring data to the table like: “35% of our [insert some key metric here] are caused by the lack of X functionality…”.
We value the process of formulating hypotheses, performing experiments, tests, gather usable data, draw conclusions and then continue innovating from there as a tool for improving our business.
And we want you to be able to gather valuable feedback as well.