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Customer success story: How Honolulu Cookie Company built a successful business based on customer feedback

By collecting precious feedback from its customers, Honolulu Cookie Company has been able to identify their customers’ needs and improve the digital experience of their e-commerce website. This way, the company is now able to share the spirit of...


The benefits of Audience Development


Reshape your business model with audience development


Use audience data to segment your users and build customer personas

Get to know your audience with data

Audience Development: Turn your users’ data into action

Document the unique value of your media with the new Kits

How to exploit increased traffic on Black Friday

4 Times Customer Feedback Made Products More Successful

5 steps to improve your business with Customer Satisfaction


How to use Customer Satisfaction as a KPI

How to phrase Customer Satisfaction survey questions


How to measure Customer Satisfaction


Why Customer Satisfaction is so crucial for your business

New Terms & Conditions notification system

Introducing the new Privacy Portal

Introducing the GDPR Portal

Stay GDPR compliant with the new Single Sign-On

Our commitment to GDPR

Behold: UserReport brings you automated tracking of DFP campaigns

Introducing in-app tracking in UserReport

Optimise your ad sales: UserReport introduces ‘Kits’ for publishers

Webinar Recap: Optimize your website with UserReport and Google Analytics

Webinar: Learn how Boxer increased their conversion rate with direct user data

Get true user insights with the new Google Analytics integration

Want to know who really loves you?

Get your customer satisfaction to the next level with Net Promoter Score®

Customer feedback tools, the ultimate list (2019)


Customer Experience




User Testing Websites


What is User Experience? Overview and examples


Digital customer experience


User Testing: benefits and methodologies


Website Usability Testing


Website Usability: how to solve issues with usability testing

Usability Testing: methods and examples

Responsive Feedback Forum now live

Do more with Universal Analytics and UserReport!

New, responsive Feedback Forum is coming!

The survey tool is now responsive!