If asked, your customers will tell you what they like and what they don’t like about you and how they use your product/service. This is customer feedback: information provided by the client about whether or not they are satisfied with your offering.
Top performing companies understand the importance of customers’ feedback and for this reason, they are always looking for tools to listen to their customers’ voice.
We all need people who will give us feedback. That’s how we improve.
Getsatisfaction features a forum-like pop up where users can leave their ideas and request support when needed. It is quite convenient as it allows both to collect customer feedback and also to assist them quickly preventing them to churn.
This customer feedback tool is an online survey service. It provides users with customizable surveys that easy to create in a few steps and easy to share via link. Once customers receive the link they can then answer to specific questions and provide useful feedback.
UserReport enables you to collect customer feedback on native apps. UserReport allows you to implement an in-app survey so you can quickly collect meaningful isnights from you ursers. The tool offers you to choose among premade questions but also to create your own website specific ones.