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General Invitation Privacy Policy

UserReport Privacy Policy

At UserReport we fully acknowledge that all information collected on the net should be protected. This Privacy Policy Document lays out the key elements of how we collect, store, transfer, and use the data from this survey.

UserReport collects and stores the data from answers to the questionnaire of every person who completes the survey successfully. This information cannot, in and of itself, be used to identify individual respondents by name and/or address, but it can be linked to specific browsers (the computer from which the survey is completed) by using cookies.

What are cookies?
A cookie is a small text file that is sent to your computer via your web browser when you visit some websites. Think of a cookie as an ID-card that is unique for any given browser. The job of the cookie is to notify the website when you return to it. Usually,the purpose is to allow the website to remember something about you at a later time.

Cookies should not be confused with viruses or programs that can be executed on your computer. Cookies are by themselves not malicious. They are just text-files that allow a website to store a limited amount of text.

Most Web sites use cookies. Cookies can tell the website how often you visit specific web-pages, which in turn helps newspapers, etc. to determine what kind of information you find interesting.

Cookies are also used in many online shopping systems to keep track of the items you have put in the virtual shopping cart.

Also, have you ever wondered how YouTube can remember the volume-setting on the video-player every time you return to watch more videos? Cookies are doing the magic.

Have you ever been offered the option to have a website remember your username and maybe also your password, so that you don’t have to login every time you return? Again, the answer is cookies.

Why do we use cookies?
Cookies are mainly used by for three different purposes:

1. We use cookies to make sure that the users who have already decided not to participate in one of our usability surveys can be recognised, so that they will not get a second or third invitation on the same website in the upcoming weeks.

When you opt not to participate in a survey – we want to respect that wish. Cookies help us identify users we should stay clear off.

2. We also use cookies to keep track of users who have already participated in one of our usability surveys. In order to avoid inviting the same user to multiple surveys across different websites, the cookie allows us to recognise users that have already participated in the survey at one of the many websites using the UserReport service. As soon as the user hits another website with UserReport installed, we can detect that the user has already completed a survey and can avoid having to bother him/her again with another survey invitation.

3. Furthermore we use cookies to collect data about which content is accessed on the Internet: Banner ad campaigns, text ad campaigns and more. By registering which cookies are exposed to certain Internet ad campaigns we are able to make anonymous target group profiles on whether e.g. men, women, old or young people have been the primary target of a campaign. These reports are usually used to plan and document online advertising campaigns.

We may make use of the cookie browser-data collected to build profiles of users containing non-personally identifiable information publicly and we may also share it with our partners – like publishers, advertisers (who may use this information to show you targeted advertisements) or connected sites. We will not make use of the information actually submitted in survey responses for this purpose.

What do your cookies contain?
We apply a unique ID-number to each cookie. The ID-number will allow us to assign a quarantine period to each ID. Example: If you decide not to participate in a usability survey or if you participate and complete a usability survey, we apply a quarantine period to the cookie ID, making sure that the survey-engine will not display another survey-invitation to you in the coming weeks.

We do not store any personal information OR data retrieved during a survey in the cookie.

What types of cookies do you use?
We use several types of cookies depending on the device and operating system in question. We have had complaints in the past about survey-invitations that keep popping up even after users had opted not to participate in the survey. In most cases the problem was related to software that kept wiping the cookies off the user’s computer. Without the cookie – we cannot register rejections or users that already have participated. To handle this problem, we are using different types of cookies, which in turn allow us to replace the traditional cookie if it is deleted. When you decide not toto participate in a survey – we want to respect that wish.

What if I don’t want any of your cookies on my computer?
Click this link, and all cookies that have been placed by UserReport will be removed from your computer straight away.

Other types of information collected
As with most other websites, we collect and use the data contained in log files. The information in the log files include your IP address, your ISP, the browser you used to visit our member websites, the time you visited one of our member websites and which pages you visited in our member websites.

Where and how is data from the questionnaires, etc. stored?
The UserReport systems are designed and built with data protection as one of the key considerations. Our data is stored by leading third-party database providers and cannot be accessed by any other person or system. Moreover, UserReport employees access the data to provide services for clients or for system-development purposes. Every UserReport employee has been suitably briefed on what constitutes the acceptable treatment of data.

How do we use the information provided in the survey?
UserReport is a market research company, and the data is used for Market Research purposes. UserReport adheres to the strict ESOMAR code.

UserReport provides information on websites and website-evaluations to clients around the world. Specifically, when a visitor to any given website with the UserReport system in operation completes the survey, the data feeds into an online report accessible by the website-owner. This report provides information on the quality and usage of the site. Only fully anonymized data is accessible.

Additionally, the data that you supply about any given website are used, in aggregated form, for creating benchmarks with which to compare other participating (in order to rank websites according to usability-performance).

When completing the survey each respondent will be invited to participate in an opinions-panel where, from time to time, members will be invited to participate in surveys about what movies they like to see, attitudes toward the global financial crisis or their feelings toward immigration issues. They may also be asked to share their opinion in news-polls about a wide range of the most important current affairs.

The opinions-panels can be operated by subsidiaries of UserReport or panels operated by third parties. However, we only cooperate with market research companies that explicitly adhere to the ESOMAR code of conduct, which in essence means no ads solicited in the survey panels. In case the panel is operated by a subsidiary of UserReport, the background data are used to target surveys to specific age-groups, or the like.

Information Sharing and Disclosure
Log Data, Market Research Data and Aggregate Information. We may share the following information with third parties, including, but not limited to, companies that buy our market research services: Log Data collected on both the site and third party websites tagged with tags, as well as aggregated, anonymised, information resulting from the analysis of such log data for a variety of market research purposes.

In addition, we may make use of the respondent´s consentingly elicited background information in combination with the submitted email address to initiate market research surveys. The information is used to target surveys to, for instance, specific age or gender groups.

We may make use of the cookie browser-data collected to build profiles of users containing non-personally identifiable information publicly and we may also share it with our partners – like publishers, advertisers (who may use this information to show you targeted advertisements) or connected sites. We will not make use of the information actually submitted in survey responses for this purpose.

Service Providers. We may employ third party companies and individuals to facilitate our Services, to provide the Services on our behalf, to perform services related to administration of the Services (including, without limitation, maintenance, hosting and database management services, and administration). These third parties have access to your Personally Identifiable Information and Log Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

If sharing of data is in (our best judgment) deemed necessary to comply with relevant laws and law Enforcement. UserReport cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We disclose information and log data to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of UserReport or a third party, to protect the safety of the public or any person, or to prevent or stop any activity we may consider to be, or pose a risk of being, illegal or legally actionable

Business Transfers
UserReport may sell, transfer or otherwise share some or all of its assets, including information and log data, in connection with a merger, acquisition, reorganisation or sale of assets or in the event of bankruptcy. You and any other user will have the opportunity to opt out of any such transfer if the new entity´s planned processing of your information differs materially from that set forth in this Privacy Policy.

What if I don’t want to get invitations to the usability surveys?
Click this link, and we will place a ‘Stay-away’ cookie on your computer telling our survey-engine that you do not wish to be invited ever again. The cookie will tell our systems to leave you alone, as long as the cookie remains.

Additional questions
If you have any questions about this privacy policy or our treatment of your personal data, please write to us by emailing or by post to:

Ryesgade 3F, 3 floor
2200 Copenhagen

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